Operation and Maintenance Director

Lead the Operations & Maintenance of water and wastewater services across Cluster 1 (Muscat, Sharqiyah North and Sharqiyah South), ensuring safe, reliable, and high-quality service delivery across the full value chain.

Drive operational performance, asset reliability, and continuous improvement, while managing a large organisation and optimising outsourced service delivery, in close coordination with NAMA entities managing other clusters and cross-functional activities.

• Operations: Oversee O&M of plants, networks, pumping and storage; ensure service continuity and compliance
• Ensure / facilitate the implementation of performance & transformation plans (NRW, Energy, etc. ) in collaboration with the technical & performance department.
• Asset Management: Implement maintenance strategies and support asset lifecycle optimisation
• Contractors: Manage outsourced activities, ensuring performance, quality of works, and cost control; assess insourcing opportunities
• NRW: Contribute to NRW and efficiency programs with Technical Direction
• Leadership: Lead and develop a large organisation (>350 staff)
• Interfaces: Proactively coordinate with NAMA ) and central functions (technical, planning, customer, etc.) and relevant external stakeholders.
• Governance: Ensure QHSE compliance, risk management, and emergency preparedness

Expected outcomes:

• Reliable and continuous water & wastewater services across Cluster 1
• Strong operational performance and asset reliability
• Effective coordination with NAMA central functions and other clusters
• High performance of contracted activities and optimised delivery model
• Compliance with quality, environmental, and safety standards
• Effective NRW contribution (with Technical Direction)
• Engaged and high-performing workforce

• Engineering degree
• 12+ years in water/wastewater operations
• Experience managing large O&M activities, contractors and teams
• Strong capability in complex organisational interfaces (multi-entity environments)
• Proven leadership in operational and performance-driven environments

• Engineering degree
• 12+ years in water/wastewater operations
• Experience managing large O&M activities, contractors and teams
• Strong capability in complex organisational interfaces (multi-entity environments)
• Proven leadership in operational and performance-driven environments