Operation and Maintenance Area Manager

Manage day-to-day Operations & Maintenance (O&M) activities for a defined region within Cluster 1, ensuring safe, reliable, and efficient water and wastewater service delivery.

Drive operational performance, execution of maintenance and NRW activities, and effective control of contractors, while ensuring alignment with Cluster priorities and proactive coordination with NAMA central functions and other clusters.

• Operations: Manage O&M of plants, networks, pumping and storage; ensure service continuity, quality compliance, and emergency response readiness
• Performance:. Ensure or facilitate delivery of performance plans in the region eg. NRW, energy, etc. Incollaboration with the Technical & Performance direction
• Asset Management: Implement preventive, predictive, and corrective maintenance; provide input to asset condition and renewal needs
• Contractors: Supervise outsourced activities, ensuring performance, quality of works, and compliance; support optimisation of delivery model
• Interfaces: Coordinate with NSWA central functions and other regions, ensuring effective implementation of processes and alignment of activities. Coordinate with relevant stakeholders in the region: NWS, local authorities
• Projects & Systems: Support project delivery, commissioning, and integration; oversee SCADA, GIS, and operational systems
• Leadership: Manage regional teams, set objectives, and drive performance and capability development
• Governance: Ensure QHSE compliance, risk management, and safe field operations

Expected outcomes:

• Reliable and continuous water & wastewater services at regional level
• Delivery of operational performance and maintenance targets
• Strong control and performance of contractors in the field
• Effective implementation of NRW and efficiency actions
• Compliance with quality, environmental, and safety standards
• Efficient coordination with Cluster leadership, other NSWA departments, NAMA functions,
• Engaged and accountable operational teams

• Engineering degree (Mechanical, Civil, or related field)
• 8–12+ years of experience in water/wastewater operations
• Experience managing:
• Field O&M activities
• Contractors and service providers
• Operational teams
• Strong knowledge of:
• Networks and/or treatment plant operations
• Maintenance and work management systems
• NRW field activities
• Hands-on operational mindset with ability to work in multi-interface environments

• Engineering degree (Mechanical, Civil, or related field)
• 8–12+ years of experience in water/wastewater operations
• Experience managing:
• Field O&M activities
• Contractors and service providers
• Operational teams
• Strong knowledge of:
• Networks and/or treatment plant operations
• Maintenance and work management systems
• NRW field activities
• Hands-on operational mindset with ability to work in multi-interface environments