IT Support & Security Specialist

The IT Support & Security Specialist serves as the primary guardian of the company’s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.

• Provide comprehensive technical support for hardware, software, & communication tools to all office & field staff.
• Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions.
• Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats
• Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption.
• Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment.
• Assist in the implementation and enforcement of corporate IT security policies and procedures.
• Conduct regular vulnerability scans and coordinate the patching of workstations and office software.
• Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals.
• Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering.
• Support the Systems & Cloud Administrator in maintaining office-based backup solutions and recovery tests.
• Document all support requests and technical resolutions within the company’s ticketing system.

• Proven ability to troubleshoot Windows environments and Microsoft 365 applications.
• Hands-on experience with firewall management and VPN configuration for secure remote access.
• Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP.
• Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT.
• Ability to communicate technical concepts clearly to non-technical staff.
• Experience using ticketing systems and remote monitoring (RMM) tools.
• Strong analytical mindset with a focus on proactive problem-solving.
• Must be Oman resident

Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a closely related field.

Experience: Minimum of 4–6 years of experience in an IT support role, with at least 1–2 years specifically focused on or involving junior-level cybersecurity responsibilities. Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage.