People & Culture Operations Manager

The People & Culture Operations Manager ensures the effective delivery of all HR operational functions, including employee services, HR administration, payroll coordination, onboarding, offboarding, HRIS management, and compliance. The role supports the People & Culture Director and ensures efficient, accurate, and timely HR service delivery across the organization while maintaining proper documentation, process integrity, and governance.

• Oversee daily HR operations including employee records, contracts, documentation, and HR service requests.
• Manage HRIS systems, employee data accuracy, and reporting.
• Ensure compliance with labor law, HR policies, and internal governance procedures.
• Supervise payroll inputs, attendance systems, and monthly payroll coordination with Finance.
• Oversee onboarding and offboarding processes ensuring smooth employee lifecycle management.
• Manage employee benefits administration, leave management, and HR services.
• Implement HR operational procedures and continuously improve service delivery processes.
• Support employee relations inquiries and coordinate solutions with HR Business Partners.
• Develop and maintain HR dashboards, employee service metrics, and SLA tracking.
• Coordinate audits, compliance reviews, and HR policy implementation.
• Support training logistics, employee communication, and internal HR announcements.
• Lead and coach the HR operations team to ensure quality, accuracy, and timely execution.
• Ensure confidentiality, data privacy, and secure handling of employee information.

• Strong knowledge of HR operations, payroll administration, employee services, HR compliance, and HRIS systems.
• Excellent organizational, coordination, and analytical skills.
• Strong communication and people management capabilities.
• Detail-oriented with the ability to improve processes and ensure operational excellence.
• Experience managing HR service delivery teams.
• Ability to work under pressure and manage multiple priorities.
• Must be Oman Resident

Education: Bachelor’s degree in Human Resources, Business Administration, or related fields. Professional HR certification (CIPD, SHRM) is an advantage.

Experience: 7-10 of HR experience with at least 3 years in HR operations or HR services leadership roles. Experience with HR process automation and HRIS management preferred.